Heavyweight Fleece Printed Men's Hoodie

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@ohmiquorax.shop. Please note that returns will need to be sent to the following address: 240 Moncks Bay Lane, Christchurch, CAN 8081, New Zealand
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@ohmiquorax.shop. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@ohmiquorax.shop.

Thank you for shopping with JACKHAN NAHIRIARAPETA GEMMELL. As a professional retailer of fashionable apparel and daily wear for global customers, we uphold rigorous order fulfillment and shipping management standards. We strive to ensure every clothing order is accurately processed, safely packaged to preserve garment quality, and delivered to buyers within a reasonable and predictable shipping cycle.

1. Order Processing Time

All verified clothing orders will be sorted, quality checked and securely packed within 1-3 business days after order confirmation, excluding weekends and national public holidays. During peak sales periods and large promotional events with heavy order volumes, standard processing schedules may be extended. Our team will send prompt notification emails to customers once notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to all apparel orders are automatically calculated and clearly presented on the checkout page before payment, enabling full transparency of logistics costs for every purchase.Estimated delivery times:Standard Shipping: 15 business daysAll listed delivery durations are reference estimates only. Actual parcel arrival progress may be affected by courier service backlogs, customs clearance processing, extreme weather conditions, global logistics restrictions and holiday arrangements of destination countries.

3. Shipment Confirmation and Order Tracking

Once your clothing order departs our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information.Tracking status and real-time logistics data will generally be activated and available for self-service inquiry within 24-48 hours after the logistics carrier completes parcel collection and system synchronization.

4. Incorrect Address Disclaimer

Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout to avoid delivery failure and package returns.JACKHAN NAHIRIARAPETA GEMMELL shall not be held accountable for misdelivered, undeliverable or returned parcels caused by wrong or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees, which shall be undertaken by the buyer.

5. Lost or Damaged Packages

If your parcel is lost during international cross-border transit, please contact our customer service team within 7 days of your expected delivery date to launch an official logistics investigation.If your clothing products arrive with torn packaging, fabric damage or other defects upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged items and original packaging are required for verification, and our team will evaluate and resolve the issue in a timely manner.

6. Apparel Care and Maintenance Notice

Each garment is attached with detailed professional care guidelines for daily wear, cleaning and storage. All clothing products need to be maintained in strict accordance with official instructions. JACKHAN NAHIRIARAPETA GEMMELL is exempt from liability for garment damage, fading, shrinkage or deformation caused by improper cleaning, drying, private alteration or artificial misuse of products.

7. International Shipping and Customs Provisions

Cross-border international apparel shipments may be subject to import duties, customs tariffs and other clearance fees stipulated by local authorities of destination regions. All such extra charges are borne solely by customers and are not included in product prices or standard shipping costs.

8. Contact Information

If you have any questions or doubts about this Shipping Policy and your order logistics situation, please feel free to contact our official support team through the information below:Trade Name: JACKHAN NAHIRIARAPETA GEMMELLPhone number: +64 6 644 0810Email: service@ohmiquorax.shopPhysical address: 240 Moncks Bay Lane, Christchurch, CAN 8081, New Zealand