Shipping policy
Thank you for shopping with JACKHAN NAHIRIARAPETA GEMMELL. As a professional retailer of fashionable apparel and daily wear for global customers, we uphold rigorous order fulfillment and shipping management standards. We strive to ensure every clothing order is accurately processed, safely packaged to preserve garment quality, and delivered to buyers within a reasonable and predictable shipping cycle.
1. Order Processing Time
All verified clothing orders will be sorted, quality checked and securely packed within 1-3 business days after order confirmation, excluding weekends and national public holidays. During peak sales periods and large promotional events with heavy order volumes, standard processing schedules may be extended. Our team will send prompt notification emails to customers once notable shipping delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to all apparel orders are automatically calculated and clearly presented on the checkout page before payment, enabling full transparency of logistics costs for every purchase.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only. Actual parcel arrival progress may be affected by courier service backlogs, customs clearance processing, extreme weather conditions, global logistics restrictions and holiday arrangements of destination countries.
3. Shipment Confirmation and Order Tracking
Once your clothing order departs our warehouse, you will receive an official shipment confirmation email containing exclusive parcel tracking information.
Tracking status and real-time logistics data will generally be activated and available for self-service inquiry within 24-48 hours after the logistics carrier completes parcel collection and system synchronization.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of recipient shipping information during checkout to avoid delivery failure and package returns.
JACKHAN NAHIRIARAPETA GEMMELL shall not be held accountable for misdelivered, undeliverable or returned parcels caused by wrong or incomplete address details provided by customers. Any packages returned due to address errors will incur additional reshipping fees, which shall be undertaken by the buyer.
5. Lost or Damaged Packages
If your parcel is lost during international cross-border transit, please contact our customer service team within 7 days of your expected delivery date to launch an official logistics investigation.
If your clothing products arrive with torn packaging, fabric damage or other defects upon delivery, please submit a support request within 48 hours of receipt. Clear photos of damaged items and original packaging are required for verification, and our team will evaluate and resolve the issue in a timely manner.
6. Apparel Care and Maintenance Notice
Each garment is attached with detailed professional care guidelines for daily wear, cleaning and storage. All clothing products need to be maintained in strict accordance with official instructions. JACKHAN NAHIRIARAPETA GEMMELL is exempt from liability for garment damage, fading, shrinkage or deformation caused by improper cleaning, drying, private alteration or artificial misuse of products.
7. International Shipping and Customs Provisions
Cross-border international apparel shipments may be subject to import duties, customs tariffs and other clearance fees stipulated by local authorities of destination regions. All such extra charges are borne solely by customers and are not included in product prices or standard shipping costs.
8. Contact Information
If you have any questions or doubts about this Shipping Policy and your order logistics situation, please feel free to contact our official support team through the information below:
Trade Name: JACKHAN NAHIRIARAPETA GEMMELL
Phone number: +64 6 644 0810
Email: service@ohmiquorax.shop
Physical address: 240 Moncks Bay Lane, Christchurch, CAN 8081, New Zealand
